Life at Proseraa
Young, Innovative & Energitic Team Of Salesforce™ Experts
Proseraa is a young company with smart, dynamic, passionate, and self-driven technology professionals who are geared to blaze a trail of success for themselves and clients. Whether it is Salesforce™ the world’s No.1 CRM Platform that excites you, the broadest suite of cloud solutions and tools in the world that energises you, Proseraa would be the ideal place for you to work and grow.
Values at Proseraa
Be a Proserian!
Being a start-up, Proseraa has had the advantage of nurturing a work culture that has been designed by its own people, right from the beginning. Here are the four top reasons why you should work with us.
Learning
We believe every person is uniquely talented. With the right support, people can discover a better version of themselves at work. Proserians demonstrate a keen learning aptitude, continuously working to upgrade their skills and keeping up to date with certifications. In the process, they also help each other rise up to their highest potential.
Culture
What brings a Proserian to work is not just a set of business deliverables and deadlines. The inclusive, fun and diverse work culture is equally important. Our office is a cool and flexible workplace that focuses on celebrations as well. We encourage all Proserians to take complete ownership and create the inspired workspace that they’d like to see.
Culture
What brings a Proserian to work is not just a set of business deliverables and deadlines. The inclusive, fun and diverse work culture is equally important. Our office is a cool and flexible workplace that focuses on celebrations as well. We encourage all Proserians to take complete ownership and create the inspired workspace that they’d like to see.
Collaboration
Proserians collectively thrive with their common goal of learning and sharing technology related best practices. We work together as a cohesive team while realizing personal career goals when giving our very best to clients. In fact, our hunger to find the desired outcomes for our clients supersedes everything else.
Positivity
Our fresh and energetic young team of people look forward to welcoming new professionals into the Proseraa family. Here, you can be yourself, focus on what matters the most to you, in a professional, competitive and supportive work environment. Every Proserian takes great pride in their daily positive contributions towards building the brand.
Positivity
Our fresh and energetic young team of people look forward to welcoming new professionals into the Proseraa family. Here, you can be yourself, focus on what matters the most to you, in a professional, competitive and supportive work environment. Every Proserian takes great pride in their daily positive contributions towards building the brand.
Available Positions
We are Hiring
Good news! We are currently hiring Salesforce™ professionals in a variety of positions, at different levels of expertise. All new hires will get equal opportunities to explore and work on domestic and international projects. We are offering you a fabulous chance to build a multi-dimensional career with us where you can hone and develop your technical and leadership skills.
Education: BE (IT/Comp Sci / EC) , BSC, BCA, MCA
Experience: 4+ Years
Certification Preferred: PD1, PD2
Work Location: Bangalore/Pune
Job Description:
- Looking for a Salesforce Integration developer with advanced SFDC technical integrations-centric skills
- Experience with multiple Salesforce.com implementations with minimum 2 yrs. of Lightning Experience.
- Demonstrated experience with external application integration through SOAP and REST APIs, Tooling API,
- Good knowledge on Data Models, and thorough understanding of the platform Limits.
- Demonstrated experience with customization(Apex Triggers, Classes VisualForce),configuration(Formulas, Workflows, Approval processes, Process Builder, Flows, Custom objects, and fields, Sharing Rules, Page layouts, Record types, Permission Sets, Reports and Dashboards).
- The candidate will also be involved in design and development of Salesforce integrations.
- Implementation experience using Sales / Service / Custom/Marketing cloud.
- Candidates should have basic understanding of admin activities like user creation, role/profile set up, Security set up etc.
- Good to Have PD1 Certification for below 2yrs exp and must have PD1 for above 2 yrs exp.
- Knowledge with ETL tools (MuleSoft, Informatica, etc.) will be an added advantage
Education: BE (IT/Comp Sci / EC) , BSC, BCA, MCA
Experience:5+ Years
Certification Preferred: Admin
Work Location: Bangalore/Pune
Job Description:
- Salesforce QA Tester will be responsible for the design, documentation, and execution of automated and manual test cases, and scripts across all stages of the software development life cycle (Agile/SCRUM).
- Prepare functional, non-functional and User Acceptance Test (UAT) cases.
- Strong in analyzing business requirements and specifications and development of test plans, test scripts, test cases and executing them
- Formulating, defining, and documenting complex business requirements and associated system specifications.
- Ability to coordinate with Clients, Business Analysts, and Tech teams.
- Working closely with development teams to design, build and test applications
- Prepare test cases from user stories created for the project.
- Prioritising critical deadlines and multi-tasking across projects
- Work proactively and assist development team in troubleshooting and determining root-cause of application defects and issues
- Document test results and communicate to Project Management and other Project Stakeholders
- Understand and contribute in product requirements, architecture and design. Ensure product design is inherently testable (e.g., suggest automation hooks, develop performance metric)
- Adhere to best practices in testing while continuing to improve the quality and productivity.
Skills Required
- Should be a certified Salesforce.com Administrator (ADM-201)
- Experience aligning QA processes with Agile/Scrum methodology, sprint planning and execution
- A high degree of skill in troubleshooting, characterizing, and describing software defects.
- Experience building test plans, test cases and test scenarios
- Background with end to end testing process and methods in Salesforce environment including System Integration
- Experience with API testing
- Have In-depth understanding of Salesforce capabilities and constraints
- Experience with defining and reporting QA metrics for defined releases
- Knowledge of DevOps & Continuous Integration & Continuous Deployment
- Knowledge of performance, security, latency testing
Education: Any Full time Graduate
Experience: 5+ Years
Certification Preferred: Admin, Sales Cloud/Service Cloud consultant
Work Location: Bangalore/Pune
Job description
- Document Process flow SOW and Functional Specifications with used cases
- Thorough understanding on Requirement Analysis, Product Mapping with Business Requirements, documentation, CRM system setup, configuration and Data Migration
- Understanding of overall SFDC architecture & landscape, Good understanding of Validation Rules, Tasks, Workflow rules, and Triggers. Excellent communication skills experience on Lead management, Account Management, Salesforce lightning.
- Deep knowledge of Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Communities, Chatter, Salesforce and other Salesforce ecosystem.
- Lead delivery teams to execute all project implementation phases including project planning, requirements gathering, solution design, development, system, and user testing, deployment, training, and post-go-live support. Manage customer relationships and day-to-day interactions escalations.
- Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques Superior presentation and demonstration skills.
- Prepare estimations – effort and cost estimations to augment sales proposals – Support at external and internal customer facing events – as a technical representative to support business calls – Build custom demonstrations and deliver Proof Of Concepts (POC)
- Manages hand-over to the Services Functions (Post-Sales Support and Professional Services) for live project implementation.
- Having Sales Cloud/Service Cloud Consultant certification is an added advantage
Education: BE (IT/Comp Sci / EC) , BSC, BCA, MCA
Experience: 4+ Years
Certification Preferred: Admin, PD1, Service Cloud
Work Location: Bangalore/Pune
Responsibilities
- Responsible for supporting day to day support team and sales team on issues and maintenance
- Responsible for Solution development (Configuration & Coding)
- Responsible for resolving all Tier 1-4 support queries, that relates to salesforce access to supporting all business process in Salesforce
- Responsible for enhancement on service cloud and customer communities
- Responsible for supporting month end and quarter end close process
- Coordinate with onshore application team for critical issues, design analysis, and enhancement
- Provide system administration support of internal and customer-facing Salesforce environment related to customized applications, user permissions, security settings, custom objects, workflow, etc
- Monitor new Salesforce release features and functionality and provide recommendations for process improvements
- Customize reporting and dashboards for various teams
- Support users & Business Analysts to troubleshoot application issues and develop creative solutions to support business needs
- Responsible for building enhancements of salesforce application and maintaining them
- Client interaction
Requirements
- 4+ years of hands-on experience in developing and deploying SFDC Service Cloud solutions
- 3+ years in a Salesforce development role; including Apex and Visualforce development
- In Depth understanding of cases and other areas such as Service Contracts, case management, entitlements, Milestones, Communities, Live Agent, and Knowledge base.
- Full understanding of use cases related to functionality for multiple interaction channels (communities, mobile, phone, email, web, chat, SOS/video channel, and social media.)
- Designed and developed solutions using Service Cloud automation (Flow, process builder, quick actions, macros, quick text).
- Experience working with Salesforce communities, Apex, SOQL, VisualForce, Lightning, JavaScript, Eclipse IDE, WorkBench, Data Loader, Ant tool, Reports and Dashboards
- Proficient in Salesforce administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email alerts, Approvals, Workflows, Reports, Dashboards, Tasks, and Events
- Experience with Service Cloud, Knowledge, Live Agent, Customer Community, Chatter and understanding web services API
- Experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
- Meticulous attention to detail, superb organization skills, and a strong sense of ownership
- Must be able to communicate well both verbally and in writing (including documentation)
- Must be able to juggle multiple tasks, assignments being aware of the workload and able to set own priorities to meet deadlines
- Evaluate JIRA tickets/ Epics/User-stories to convert functional requirements to technical requirements.
Application Process
We are really looking forward to receiving your application. Before applying, please take note of the following:
1. First, fill out the form below accurately so that we can contact you easily.
2. Our HR team will reach out to you within 48 hours of receiving your application.
3. Since as a first step, we will call you to set up a time for a preliminary discussion, please ensure that you have a few slots of spare time available during the same week of your application for us to chat.
4. We won’t be able to call you without viewing your Resume, so please ensure that you upload the latest copy of your Resume (no longer than two pages) in Word or PDF format only.
5. If there are annexures to your Resume, you may attach them with the Resume and upload.
6. For any additional information, you may write to us at hr@proseraa.com.
7. All applications, irrespective of selection, will receive a response from our HR team. In case we have overlooked your application erroneously, please let us know via email at hr@proseraa.com.